If you are not fully happy with the goods you have received, you can return them to us within the following days providing they are in original resalable condition. 

NOTE: Change of mind such as change of size or color, does not entitle one to a refund. Consumers should be allowed to be refunded only if the item received has hidden faults or defects.

• Metro Manila - within 7 days from date of shipment

• Provincial - within 14 days from date of shipment

 

We will not be able to exchange the item/s that appear to have been worn, washed, or damaged.

• To initiate a return, please email us at customerservice@akimbo.ph. You can expect a reply from our customer service to guide you through the return. 

• Ensure that the goods to be returned are packaged and meets all the conditions below

 

TERMS AND GUIDELINES FOR RETURNS

• All returned item/s must be be unworn, unwashed, and complete with original tags and/or packaging.

• Return shipping costs of the items will be care of customer.

• All items must be well packaged when returning back so as not to be damaged during the transit back to us.

• For footwear, ensure that the box is protected with an outer packaging layer. The box is part of the product and therefore damages may result in return being refused. 

• Please make sure that the return package/s are sent with a trackable and insured service. 

• We cannot take responsibility for items damaged or lost during the return transit.