Returns & Exchanges

 
If you are not fully happy with the goods you have received, you can return them to us within the following days providing they are in original resalable condition:
  • Metro Manila - within 7 days from date of shipment
  • Provincial - within 14 days from date of shipment
ONCE RETURNED YOU WILL BE ENTITLED TO A ONE-TIME EXCHANGE ONLY.
We will not be able to exchange the item/s that appear to have been worn, washed, or damaged.
  • To initiate a return, please email us at customerservice@akimbo.ph. You can expect a reply from our customer service to guide you through the return. 
  • Ensure that the goods to be returned are packaged and meets all the conditions below: 
TERMS AND GUIDELINES FOR RETURNS
  • All returned item/s must be be unworn, unwashed, and complete with original tags and/or packaging.
  • Return shipping costs of the items will be care of customer.
  • All items must be well packaged when returning back so as not to be damaged during the transit back to us.
  • For footwear, ensure that the box is protected with an outer packaging layer. The box is part of the product and therefore damages may result in return being refused. 
  • Please make sure that the return package/s are sent with a trackable and insured service. 
  • We cannot take responsibility for items damaged or lost during the return transit.